Privacy Policy
Last updated: 2025-10-06
At RedOwl 3D, your privacy and confidentiality are a top priority. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following information when you interact with us:
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Files and design data you upload to request quotes or orders.
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Contact details (name, email, phone number, and shipping address).
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Payment information processed securely through third-party providers (we do not store your full payment details).
2. How We Use Your Information
We use your information to:
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Provide quotes, fulfill orders, and deliver products.
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Communicate about your project or order status.
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Improve our services and customer experience.
3. File Storage & Confidentiality
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All uploaded files and customer data are kept secure.
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Files are retained for a limited period to support reprints or follow-up requests.
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You may request deletion of your files and data at any time, and we will comply promptly.
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We will not share, sell, or disclose your designs or personal information unless required by law.
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Upon request, RedOwl 3D is happy to sign a Non-Disclosure Agreement (NDA) for your project.
4. Data Security
We use appropriate technical and organizational measures to protect your data. While we take reasonable precautions, no system is completely immune from security risks.
5. Your Rights
You have the right to:
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Access the information we hold about you.
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Request correction of inaccurate data.
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Request deletion of your personal data and design files.
6. Cookies & Analytics
Our website may use cookies or analytics tools to improve usability and performance. You can adjust your browser settings to block or delete cookies if you prefer.
7. Policy Updates
We may update this Privacy Policy from time to time. The updated version will always be available on our website with a new “Last Updated” date.
8. Contact Us
For privacy inquiries or deletion requests, contact:
📧 info@redowl3d.com
📍 20 Denbury Ct. Whitby, ON, L1M 0H5
